Rwanda Guidelines for Re-Opening Tourism Activities during COVID-19
The principles and considerations outlined in these guidelines were compiled through reference materials including from the United Nations World Tourism Organisation (UNWTO), International Association of Amusement Parks and Attractions (IAAPA), Global Association for Attractions Industry, World Health Organisation (WHO) and the Rwanda Ministry of Health (MoH) guidelines on COVID-19 prevention.
The guidelines provide a framework for reopening the tourism industry in the wake of the COVID-19 pandemic. While all establishments must adhere to general guidelines, specific recommendations cater for each type of tourist facility/product with the aim of ensuring the safe re-opening of businesses.
These guidelines apply to various types of tourism activities, operators and attractions including national parks, boat riding, kayaking, canoeing, hiking, birding, museums, culture and heritage sites. The guidelines will be updated as the COVID-19 situation evolves, and in conformity with measures from the Rwanda Ministry of Health.
II. RE-OPENING TIMING
Tourism activities across the country will resume effective 17 June 2020.
III. DOMESTIC TOURISM PROMOTION PRICING
The following promotional gorilla trekking prices are inclusive of Covid-19 test cost and will be valid until 31st December 2020 (Subject to availability).
|Gorilla trekking in Volcanoes National Park||Nationals, EAC nationals residing in Rwanda||$200|
|Corporates/Organizations||10% discount on bulk purchases i.e. 30 permits|
|Families||15% discount for family visits (couples and children over 15 years old)|
|Tour/Hotel Operator Rates||15% discount for each permit purchased that includes 1 night in accommodation and tourism activity|
|All other products/experiences in Volcanoes & Nyungwe National Parks (see annex for products)||Nationals, Foreign residents, EAC||30% discount on groups of 10 where applicable|
|Nationals, Foreign residents, EAC||10% for individual travelers|
|Corporates/Organizations||30% discount on bulk purchases i.e. 30 permits|
|Families||15% discount for family visits (couple and children)|
IV. GENERAL REQUIREMENTS FOR TOURISM RE-OPENING
- Ensure a safe working environment for all staff and guests with the necessary health and safety measures at all times.
- Masks: Ensure the correct use of masks for guests and staff at all times.
- Hygiene and sanitation: Provide means to wash/sanitize hands frequently throughout the facility. Sanitize frequently touched public surfaces.
- Physical distancing: Manage density of people within the tourist facility with physical distancing of at least 1 – 2 meters.
- Communicate with employees and guests effectively on prevention, including the use of signage, notices and internal protocols.
- Ensure temperature screening of all incoming guests and alert health authorities on toll-free number 114 in case of any anomaly.
- Tourists are required to use cashless transaction methods such as payment by bank transfer in advance of the visit, mobile money, and debit/credit cards.
- Only privately managed beaches should be open. Beach management should assign a permanent supervisor to monitor implementation of guidelines for COVID-19 prevention.
- Ensure Rwanda Utilities Regulatory Authority (RURA) physical distancing guidelines are respected including an unoccupied seat between each passenger in all tourist vehicles and boats.
- Clean and disinfect tourist cars and boats before and after use. Keep 50% occupancy for effective physical distancing.
- All staff operating in national parks and accommodation establishments located in touristic areas are expected to be tested every two weeks.
- Meetings, workshops, seminars and events respecting 30% occupancy per meeting room/space are permitted. Meeting venues should mark the sitting arrangement to ensure physical distancing.
- Live performances including karaoke of not more than 3 performers are permitted in hotels and restaurants, provided the MoH Covid-19 prevention guidelines are respected.
- These guidelines will be implemented alongside other existing rules in National Parks and other attractions.