Seeking a Senior Africa Travel Expert to join our team - Sikeleli Africa Safaris
Company Description:
Sikeleli Travel is a premier luxury travel company based in Canada, specializing in creating bespoke, personalized, and transformative adventures worldwide but with a focus mainly on Southern and East Africa.
Our knowledgeable and experienced team combines their deep-rooted understanding of premier destinations with an intimate understanding of each individual traveler’s desires. With our personal touch and attention to detail, we curate the experience of a lifetime.
Be a part of our journey in creating unforgettable bespoke travel experiences for our clients who are all repeat and referral.
Role Description:
This is a full-time role for a Senior Travel Expert.
As an Expert Travel planner with us, you will play a pivotal role in curating exceptional travel experiences for our guests, leveraging your intimate knowledge of the region and your extensive experience in the travel industry. Your responsibilities will include calling from the lead guests to handling inquiries and bookings, planning curating, understanding product, talking to DMCS and providing personalized service that exceeds expectations, and managing the relationship throughout the travel planning process. FAM trips will be necessary as well as representing us at travel trade shows and room to grow to learn and experience the world and not just Africa as we are in that realm currently (although to start this role focuses on Africa)
Key Responsibilities:
- Utilize your in-depth knowledge of East and Southern Africa to curate exceptional travel experiences for our clients.
- Handle calls then inquiries and bookings promptly and professionally, providing personalized service that exceeds expectations.
- Demonstrate confidence and expertise when communicating with international clients
- Use of Systems WELL and efficiently
- Manage relationships throughout the travel planning process, ensuring seamless experiences from start to finish.
Professional Requirements:
- Minimum 5 years of experience as a middle to senior travel consultant ONLY
- In-depth knowledge of East and Southern Africa, including popular destinations, accommodations, and activities. FAMS and visits must be shared with us.
- Ability to work flexible hours, evenings occasionally for calls and sometimes an hour or two on the weekend to accommodate North American client calls.
- Strong communication skills and the ability to build close rapport with our high net-worth FIT clients.
- Proven track record of delivering exceptional customer service and exceeding sales targets.
Why Join Us:
- Competitive salary USD indexed with negotiable compensation and target bonuses.
- Comprehensive benefits package, including medical aid coverage and paid vacation.
- Remote work opportunity with flexible hours, allowing for a healthy work-life balance.
- Strong company infrastructure and support in all pillars, including administration, IT, marketing, accounts, and sales.
- Family-owned and operated since inception, fostering a close-knit and supportive team environment.
- Opportunities for professional growth and development within a thriving company with a 10-year track record of consistent growth in the North American and/or European markets.
- Position: Senior Travel Planner
- Location: Remote / Work from Home, depending on your location this is open
- Compensation package: Generous monthly salary, Plus target bonus, Plus Medical aid coverage, Plus Paid vacation and commissions
Corporate Employment Policy:
We are an equal opportunity employer and welcome applicants from diverse backgrounds.
All responses will be treated in the strictest of confidence.
If you are ready to take your career to new heights and join a dynamic team of travel experts, we invite you to apply by submitting your resume and cover letter to [email protected]
Please put the reference SIKELELI TRAVEL EXPERT in the Subject Line of the email. Emails received without this reference will not be considered.