Kruger Gate Hotel’s soft refurbishment takes guest comfort, satisfaction to new heights

Kruger Gate Hotel is delighted to share that 96 of the 145 rooms on the property are in the process of undergoing a soft refurbishment. The undertaking, which will be completed at the end of March 2026, is central to the hotel’s commitment to ensuring a superior guest experience at every touchpoint.

The refurbishment includes fresh paint, all-new furniture and contemporary aesthetic details that complement the overall look and feel of the property, and indeed its magnificent natural surroundings.

Ongoing investment into the property - all with the purpose of constantly improving and enhancing the guest experience - was a key reason for the refurbishment.

“Guests are at the heart of what we do and why we do it. We want our guests to have a superior experience when visiting Kruger Gate Hotel, and that includes ensuring every touchpoint is thoughtfully selected, beautifully designed and all come together to offer a seamless, yet memorable experience,” says Miguel Farinha, Hotel Manager of Kruger Gate Hotel.

The appointment of a dedicated Guest Relations Manager, a first for Kruger Gate Hotel, speaks to its dedication to the guest experience - an experience that starts even before they arrive. “The Guest Relations Manager’s role is crucial and a demonstration of the high regard in which we hold guest expectations - and not simply to meet them, but to consistently exceed them,” Farinha adds.

With a carefully planned, phased approach, Farinha and his team are ensuring that the hotel remains fully operational throughout the refurbishment with no guest relocations required, and a commitment by all hotel staff and external contractors to minimise disruption. All communal areas and facilities remain fully operational throughout the refurbishment period.

The result of the refurbishment is expected to be one that attests to the needs and preferences of today’s traveller, without ever compromising on comfort.

Comfort is especially important as more guests opt to stay for longer. “In line with global trends, we’re seeing more guests stay for longer. The Kruger National Park offers so much and a longer stay allows for a more immersive travel experience, and enough downtime. With guests staying longer it becomes even more crucial that the property offers a guest experience - in terms of comfort - on par with the best in the world,” Farinha says.

All efforts in this regard are built on a service culture that puts the guest first. Being guest-centric means guest satisfaction is the ultimate goal, and all efforts are aligned accordingly.

The refurbishment comes a mere three years after Kruger Gate Hotel announced, in September 2022, that it would become an independent hotel. It’s the agility that comes with this independence that allows Kruger Gate Hotel to swiftly, and strategically, react to changing consumer needs.

Kruger Gate Hotel enjoys a favourable reputation with both local and international guests.