Journeysmiths - Travel Operations Executive
35 years ago, our founders encountered Africa and fell in love with its awesome beauty. Ever since, we have been spreading the word, sharing our passion by creating incredible travel experiences. This means matching each client’s individuality to a unique blend of places and experiences that fulfil their dreams and extend their horizons. It also means fighting to protect these fragile environments and working with others who share our values.
Over the years, we have broadened our horizons in search of awesome creatures living in spectacular, wild and fragile places beyond Africa. Exploration is in our DNA and today we arrange the finest holidays to amazing destinations across five continents.
Our office is situated in Kettering, Northamptonshire. Our team reside across the UK and we are happy for people to work in our office or remotely as suits their lifestyle and other commitments.
Full Time: 37.5 per week
Our office hours are Monday to Friday, 9:00am to 5:30pm
Use your skills and experience to provide dynamic support to Journeysmiths’ travel designers both pre- and post-sale. Through excellent workload management, a commitment to quality and a tenacious mindset you will help to position Journeysmiths as an industry leader, ensuring our clients enjoy the highest levels of service and quality of travel experience.
Supporting Journeysmiths’ travel designers to produce high quality itinerary proposals for prospective clients and ensuring that once a client books, their holiday runs smoothly. In addition, you will produce accurate documentation in a timely manner, protecting the quality of each client’s journey from start to finish.
- Work closely with Journeysmiths' travel designers to ensure a high-quality client experience throughout the booking and pre-travel journey
- Maintain accurate booking records on the Company’s CRM platform
- Book and ticket flights as required by the travel designers
- Liaise with suppliers around the world to ensure clients enjoy a seamless travel experience
- Produce accurate and high-quality documentation for clients
- Excellent attention to detail
- Well organised
- A keen eye for imagery and design
- Comfortable working on a Travel CRM system
- Proficient in Microsoft applications
- Efficient and conscientious in your work
- Able to manage a varied workload effectively
- Adaptable and able to learn new skills
- A positive individual
- A team player
We are a purpose driven SME with a passionate and dedicated team. Those who succeed in our environment are determined and self-motivated, happy to put forward ideas and opinions and supportive in their approach to others. Our clients are at the heart of everything we do, and we constantly strive to provide them with the very finest experiences.
Those who enjoy our culture are:
- Passionate about travel
- Goal oriented
- Excited by learning
- Able to collaborate
- Committed to personal development
- Great team players
SALARY: £28,000 - 30,000 pa, dependent on experience.
BONUS: Every member of our team is key to our success, so your bonus is a percentage of the Company’s net profit each year.
HOLIDAY: 20 days p.a. plus UK bank holidays and ‘time for you’ leave (see below).
TIME FOR YOU: Monthly contribution to employee benefits platform HEKA and an additional day of ‘personal’ leave per quarter.
TRAVEL: Opportunities for personal and professional travel to our destinations around the world.
Contact: Laura Burdett-Munns - [email protected]