RwandAir flexible policies for South Africa, Zambia & Zimbabwe (COVID policy - Revised, 29 November, 2021)


Following the Government of Rwanda's directive to temporarely suspend direct flights between Rwanda and Southern Africa, RwandAir has suspended flights to and from Johannesburg, Cape Town, Lusaka and Harare until further notice.

For that reason, we would like to herein share with you our flexible policies for South Africa, Zambia & Zimbabwe (COVID policy).

Tickets issued on/before 30 Nov 2021

Rebooking fees

2-time waivers permitted regardless of whether booked flight was cancelled or not.

Ticket validity

The validity on all tickets under this category is hereby further extended to 30 June 2022.

Refunds

All tickets affected by flights suspension are refundable by voucher only. Cash refunds possible when flights resume

Name change

One free name change permitted on affected tickets.

Rerouting

Rerouting permitted free of charge. Fare difference (if any) shall apply.

Barter/Award/Rebate/Non- revenue tickets

Miles of cancelled tickets will be freely credited, and taxes and fees will be refunded.

Passenger Reprotection

Only returning passengers or those in transit will be reprotected on OAL.

Tickets issued 01 Dec 2021 – 28 Feb 2022

Rebooking fees

Unlimited changes. Ticket is opened to unlimited changes until 30 June 2022. After this date, changes to unused tickets shall comply with applicable fare rule.

Ticket validity

One-year ticket validity starting from ticket issue date (for totally unused tickets) or from the first outbound travel date (for partially used tickets), whichever is earlier.

Refunds

Refunded either by voucher credits or through the same mode of payment that the ticket was purchased.

Name change

One free name change permitted on affected tickets.

Rerouting

Rerouting permitted free of charge. Fare difference (if any) shall apply.

Barter/Award/Rebate/Non- revenue tickets

Miles of cancelled tickets will be freely credited, and taxes and fees will be refunded.

Passenger Reprotection

Only returning passengers or those in transit will be reprotected on OAL.

These provisions shall apply on all affected passengers on WB operated flights (Codeshare flights excluded). The rule shall remain in force until advised by the airline.