ValueJet launches AI concierge VIKI for bookings and support
Nigeria’s ValueJet has launched VIKI, an AI‑powered digital concierge available via WhatsApp and Telegram, enabling passengers to book and manage flights, modify reservations, check in and receive real‑time updates. The airline says it is the first in Africa to deploy an AI concierge at scale – part of a wider digital transformation following its internal AI tool, TOPS.
VIKI is multilingual and both text‑ and voice‑enabled – responding verbally to voice commands – to improve accessibility, including for visually impaired users. ValueJet executives said the rollout is intended to speed customer service and reduce call‑centre demand by offering self‑service for seat selection, payments, digital boarding passes and policy queries, positioning the carrier for more seamless, customer‑centric operations in the Nigerian market.
Source: The Nation Nigeria
