Pullman Cape Town Appoints New General Manager, Thuthukile Moloto
Pullman Cape Town Appoints New General Manager, Thuthukile Moloto
Leadership appointment reinforces Pullman’s commitment to inclusive excellence and premium leisure travel experiences
Cape Town, South Africa – 18 June 2025: Pullman Cape Town is proud to announce the appointment of Thuthukile Moloto as its new General Manager. A seasoned leader with global credentials and local roots, she returns home following nearly two years in Saudi Arabia, where she served as Cluster Director of Quality at Marriott International’s Sindalah, part of the NEOM mega-project in Saudi Arabia’s Tabuk Province.
Her return marks a powerful “homecoming” for a rising hospitality talent, and signals Pullman Cape Town’s continued investment in inclusive leadership and world-class guest experiences.
Enhancing leisure travel experiences
Pullman Cape Town – the first Pullman hotel in South Africa – has quickly established itself as a premium base in the Mother City, setting benchmarks for guest experience, design, and service. Perfectly positioned at the heart of one of Africa’s top-performing tourism cities, it continues to attract both leisure and business travelers seeking a dynamic blend of location, style, and momentum. With Thuthukile Moloto now joining the leadership team, Pullman Cape Town is poised to build on its strong foundation and ongoing success.
In 2024, Cape Town was named Africa’s Leading City Destination (World Travel Awards) for the fourth consecutive year. And in 2025, it topped Time Out’s global list as Best City in the World, based on feedback from more than 18,000 residents worldwide across culture, food, nightlife, affordability, happiness, and overall atmosphere.
“Pullman merges business-ready infrastructure with lifestyle-led design, all set against one of the continent’s most iconic backdrops,” said Willie Williams, Area Director Sales & Marketing: Pullman Cape Town. “Thuthukile joins us not only as an exceptional operator but also as an inspiring voice within a broader shift toward representative leadership across our industry.”
Thuthukile brings more than 15 years of cross-functional hospitality experience across Africa and the Middle East, including senior roles launching or rebranding properties under major international brands such as Marriott International and Protea Hotels. She has managed diverse teams and overseen operations at flagship city hotels, lifestyle destinations, and large-scale resort projects, demonstrating expertise in both operational excellence and guest engagement.
Her most recent position saw her leading quality operations within NEOM – the world’s most ambitious tourism development zone – where she was responsible for upholding rigorous international standards while adapting to new markets. This breadth of experience has shaped her belief that service excellence must be deeply human-centered, intertwining innovation with genuine care.
“My time working abroad changed my understanding of what true hospitality means,” said Moloto. “If we take that level of detail-driven care and pair it with South Africa’s trademark warmth, especially here in Cape Town, we’ll be unstoppable.”
As General Manager, Thuthukile is committed to positioning Pullman Cape Town as the definitive destination for both leisure and business travelers. Her vision centers on creating memorable guest experiences that incorporate international best practices with authentic local touches, deepening sustainable operations, and building an empowered team culture through mentorship and continuous development. She is most excited about introducing guests from around the world to the essence of South Africa’s Mother City, and about curating experiences at Pullman that reflect both the city’s energy and its distinctive sense of welcome.
Thuthukile’s arrival also coincides with Accor’s expanding She Leads initiative, a global movement dedicated to unlocking female potential through mentorship-driven programming focused on empowerment, equity, and collective progress.
As She Leads gains traction across regions – with recent events held at Pullman in Nairobi and Jeddah – Thuthukile’s appointment underscores Accor’s long-standing commitment to building inclusive pipelines into executive leadership roles.
“As a woman leading a premium property like this one,” Thuthukile shared, “I hope my journey inspires other young professionals to see what’s possible when they’re supported by strong mentors, meaningful opportunities, and courageous ambition.”