Palm Hospitality Group Celebrates Staff Milestones and Nurtures Talent
Victoria Falls, Zimbabwe – 26 April 2024 – The Palm Hospitality Group, a leading hospitality organisation consisting of Ilala Lodge Hotel and the Palm River Hotel, is proud to recognise the exceptional dedication of its long-serving employees and its commitment to fostering talent development within the organisation.
During an internal awards ceremony held at Ilala Lodge Hotel, several employees were commemorated for serving the group for 20, 25, 30, and even 35 years. Notable employees including Cephas Ndlovu, Thando Ncube, Patience Mpofu, Jane Masamba, Dumisani Lunga, Kanyeka Muleya, and Siyatimba Muleya have committed decades of service, progressing through various roles and departments within the group.
Of the organisation's 325 headcount, a total of 16 employees have served for more than two decades, showcasing the group’s dedication to nurturing talent from within. The Palm Hospitality Group exemplifies the remarkable achievement of staff retention through comprehensive training, cross-skill development, and personalised growth opportunities.
"Our people are the heart and soul of our success," said Heather Kay, Group Hospitality General Manager. "We take immense pride in providing an environment that empowers our team members to unlock their full potential through tailored development programs, training workshops, and cross-skill opportunities."
Palm Hospitality Group's comprehensive training initiatives cover technical skills, operational expertise, leadership development, personal growth and customer service excellence. The organisation actively promotes internal career progression, enabling employees to explore diverse roles and responsibilities across its two luxury hospitality properties, fostering a culture of continuous learning and job satisfaction.
"The remarkable journeys of our long-serving staff are a testament to our commitment to investing in their growth and empowering them to reach new heights in their careers," added Kay.
From humble beginnings as porters, cleaners, and laundry hands, many of Palm Hospitality Group's valued team members have ascended to managerial positions, demonstrating the transformative impact of the organisation's development initiatives.
As the Palm Hospitality Group continues to set new benchmarks in the industry, it remains dedicated to nurturing its talent pool, fostering an environment of excellence, and providing exceptional guest experiences driven by a passionate and skilled workforce.
About Palm Hospitality Group
The family-run Palm Hospitality Group (PVT) Ltd. was founded in 1970 as Spencer’s Creek (Pvt) Ltd. and is a leading hospitality brand with a portfolio of two luxury properties located within Victoria Falls, Zimbabwe renowned for its exceptional service, luxurious accommodations, and commitment to sustainable tourism practices.
The group opened its first hospitality establishment, Ilala Lodge Hotel in 1991 located the heart of Victoria Falls town just 8-minute’s walk from the Victoria Falls rainforest. In 2021 the Palm River Hotel was completed offering a luxurious 5-star accommodation option in Victoria Falls located on the tranquil banks of the Zambezi River, just a 5-minute drive from the town centre. For more information visit https://palmhospitality.co.zw.
Signature Images:
Award receivers: https://www.dropbox.com/scl/fi/557kbahneqnykawql5ocq/DSC00404ilala.jpeg?rlkey=n89qtbl1k80bu 71apomvg6iv8&st=4z89az73&dl=0
Ilala Lodge Hotel Signature Images: https://www.dropbox.com/sh/pwc33piwos9glih/AAD6kc-IZu4sV98FNx6T2ve6a?dl=0
Palm River Hotel Signature Images: https://www.dropbox.com/sh/iuggff9gdx81ba6/AADlZeglzKTP4IPdZ_7ujvz9a?dl=0
Media Contact
Pia Browne