AI in hospitality: How technology will transform the industry for the better
Artificial intelligence (AI) is not going to replace humans in the job market anytime soon. Instead, it can be used to improve the way we live, work, play, and travel. The hospitality industry is particularly well-suited for AI, says Jose Soares, director of IT at The Capital Hotels, Apartments and Resorts, adding that it can be used to automate tasks, improve efficiency, and provide personalised service to guests.
However, the rapid evolution of AI will also lead to challenges in the hospitality industry. For example, AI could lead to job losses in some areas, such as front-desk staff and housekeeping. It is important for hospitality professionals to understand the potential impact of AI on their jobs so that they can proactively adapt to the changing landscape.
Source: Bizcommunity