23 Nov 2022

General Manager at Ground Handler and Lodge/Camp specialist

Madagascar Classic Collection is recruiting for the post of General Manager at our Head Office

The position is based in Antananarivo, Madagascar

Starting time to be agreed by both parties, however we would wish the chosen candidate to be in position in early 2023

Reporting directly to Managing Director with guidance from the Financial Director and S&M Director this is a senior management position largely responsible for the daily functioning of the business

Initially we anticipate this being a 3-5year position (after a suitable trial period), the position is extendable should both parties be agreeable

Salary is commensurate with experience; minimum full-starting salary package is €40,000 with negotiable benefits and conditions depending on experience and circumstances.

Managing an office of 15-20 staff including:

  • Reservations; focused on high end FIT, quoting and planning tours for international markets
  • Operations Department; organising and planning all tours and ground services
  • Accounts; managing invoices in and supplier payments out, taxes and Human resources
  • Logistics and planning staff for properties based in the capital
  • Internal office language and with clients is mainly English, external communication in Madagascar mainly in French

Travelling

You will be required to travel both to MCC’s properties to understand the product and around other properties that we offer to our agents around Madagascar, this may involve as much as 15-20% of your time, certainly in the initial 1-2 year period

Candidate Requirements:

  • Fluent, spoken & written English to high level business standard, first language preferable
  • Proficient spoken French to conversational business level is essential, good written French is certainly an advantage
  • At least 7 years prior tourism experience and success in a tourism; sales, marketing and/or operations background
  • Knowledge of the safaris industry or bush style operations would be a significant plus
  • Good Customer service skills and ability to think quickly to remedy problems
  • At least 5 years of international experience outside of Madagascar preferably in a management role
  • Demonstratable financial acumen and proficiency in Excel is essential, sage or accounts programmes would be a strong plus
  • Provable management experience and problem solving abilities are required

Applications can be sent to [email protected] and [email protected]