TripAdvisor support - Manage Reviews
Part two of three posts
TripAdvisor have put together some basic instructions and tips on how to manage your listing on their site so that it can be used to its full potential. This is a good chance for Atta members to familiarise yourselves with some of the key TripAdvisor topics and feel more comfortable with the site and how your company is portrayed. Please note that this is post one of three separate posts around this topic – all of which can be found through the TripAdvisor profile in the members directory on the Atta website.
- Collect Reviews
1a. Learn why reviews help build a successful hospitality business
https://www.tripadvisor.com/TripAdvisorInsights/w733
1b. Learn more about the fast, free way to collect TripAdvisor reviews for your property (ReviewExpress)
https://www.tripadvisor.com/TripAdvisorInsights/w594
- Respond to Travelers
Responding to reviews clearly demonstrates – to both former and prospective guests – that you are interested in feedback, and that you take customer service seriously. Learn how to add a Management Response to a traveller review
https://www.tripadvisor.com/TripAdvisorInsights/w805
2a. How to deal with negative reviews
Tackle bad reviews and come back stronger than ever with these tips.
https://www.tripadvisor.com/TripAdvisorInsights/w649
- Report Issues and Fraud
3a. How to deal with the threat of blackmail
Learn how to report potential blackmail to TripAdvisor. It is important to report threats immediately
https://www.tripadvisor.com/TripAdvisorInsights/w592
3b. Why Rewarding Traveler Reviews Is Against The Rules
If you have a business listed on TripAdvisor, it is important to understand our incentives policy, including how we define incentives, the consequences we impose against businesses that use them, and appropriate ways to encourage guests to write reviews.
https://www.tripadvisor.com/TripAdvisorInsights/w591
3c. What Does TripAdvisor Do About Unfair Reviews?
Business owners and their customers often ask what we do about unfair or malicious reviews.
https://www.tripadvisor.com/TripAdvisorInsights/w3680