Cashless payment at LHR, LGW and North America airports

From 1 April 2017, we will be unable to accept cash payments at many of the airports we operate from, such as London Heathrow, London Gatwick and in North America. This includes all types of payments, such as for extra bags, additional/exit row seats, changes to tickets, service charges, etc.

Customers who cannot pay with a credit or debit card should check with a member of our airport staff for available options for converting cash to a payment card as this varies by airport:

London Heathrow: customers can buy a Multi-Currency Cash Passport from Travelex

North America: customers can either buy a Multi-Currency Cash Passport from Travelex, or use Cash-to-Credit card kiosks to convert cash into a prepaid debit card for a $5 charge per transaction. Any charges associated with the use of a cash conversion machine are collected by the company who owns and operates the machine.

Customers using prepaid debit cards should not throw them away until travel is complete, even if the card is empty. If we need to refund any costs, we will be returning these to their original form of payment.