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27 July 2016
ResRequest & Tourplan integration launched
By ResRequestTo be competitive in an increasingly online and automated space, Safari Agents and Tour Operators have implemented software applications that manage their business needs.
To be competitive in an increasingly online and automated space, Safari Agents and Tour Operators have implemented software applications that manage their business needs. A software application is the first part of their solution, the second part is electronic access to your system (to view rates and availability and make bookings) so they can prepare quotes and book directly from their solution. This process saves time and helps them compete with online agents.
Tourplan operators are now able to connect directly to ResRequest stock. Tourplan's connection introduces a more automated and efficient way of doing business and gives agents the ability to work faster and easily promotes and sells properties.
The following agents using the Tourplan system are now able to connect to our ResRequest customers and will be requesting booking access permission: African Ample Assistance, Abenteuer Afrika Safari, Africa Travel Group, Cheli & Peacock, Discover Africa Group, Elewana Travel Ltd, Inspirations Travel & Tours, Jenman African Safaris, Live the Journey, New Frontiers, Personal Africa Travel, Safari Destinations, Springbok Atlas - South Africa, Tour d'Afrique, Team DM UK, Tourvest Holdings Brasil Eventos S.A., Sense of Africa, Tourvest Destination Management, Travel Wild Botswana, Uitkyk Holidays, Vintage Africa, Wild Africa Travel, XO Africa Travel and &BEYOND.
Who already uses this? Specialist agents like Expert Africa, Bushtracks Expeditions, Go2Africa, African Eagle, Wetu and Wilderness Safaris have developed connections to ResRequest through ResConnect. As agents recognise the power in this connection, more and more have signed up to be a part of ResConnect to make it possible to sell Africa's finest properties using their business tools.
What are the steps to connect? Once an agent has developed a connection between their booking system and ResRequest they will request permission to access ResRequest properties. Their user account set up and what they can see and do is defined. Our call centre then links this user to the agent's ResConnect account which enables them to electronically connect to rates, availability and even make bookings.
We have recommended to ResConnect agents to only book confirmed bookings, however each relationship will need to be managed on a case by case basis.
How the setup works: Bookings / Amendments / Cancellations
When a property allows an agent to create bookings, they will be notified of incoming bookings. These bookings need to be assigned to a consultant and should be reviewed. When amendments or cancellations are requested, an email will be generated to the supplier.
If you have any questions, please get in touch. We would also love to hear how you benefit from this business to business solution.